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Contact us

We are here to help.

For collection questions, product information, delivery assistance, cancellations or returns, contact Liu Peipei at [email protected]. We aim to reply within two business days, Monday to Friday, excluding public holidays in China.

For an existing order, include your order number, the email used at checkout and a brief description of the issue. Photographs of the product and packaging can help with damage or incorrect-item reports. Do not send full payment-card details, passwords or verification codes.

Company information

Store: LUNVESSA
Website: lunvessa.com
Operator: Shenzhen Zhaodanxin Trading Co., Ltd.
Legal representative: Liu Peipei
Customer contact: Liu Peipei

Email: [email protected]
Telephone: +86 18867651337

Room 2408, Guidu Building, No. 3007 Chunfeng Road, Jianan Community, Nanhu Subdistrict, Luohu District, Shenzhen, Guangdong, China

The company name above is an English rendering of the registered Chinese company name. Our registered business address is in Shenzhen, China.

Returns and visits

This is our registered business address, not a walk-in retail shop. Please contact us before sending a return so we can provide the correct instructions. See returns and exchanges.